1. Shipping Coverage

Wish Factoree offers delivery to serviceable locations, subject to the product, destination, courier availability and any restrictions that apply to a particular order.

Delivery availability may vary by PIN code. If a destination cannot be serviced, we may contact you to discuss an alternative delivery arrangement or an appropriate resolution for the order.

International shipping, where available, may be subject to additional delivery charges, customs requirements, import duties, taxes and destination-country restrictions.

2. Order Processing

Orders are processed after successful order placement and confirmation of payment, where applicable. Processing time may vary depending on product availability, order volume and the nature of the item.

Products that require personalisation, design approval, 3D printing, assembly or other custom work may need additional preparation time before dispatch.

Any estimated processing or dispatch timeline displayed on the product page, at checkout or in an order communication should be treated as the applicable estimate for that order.

3. Custom and Made-to-Order Products

Many Wish Factoree products may be produced or customised after an order is received. The time required can depend on the design, complexity, quantity, material availability, production workload and any clarification or approval needed from you.

• Please provide accurate personalisation details and delivery information.
• Respond promptly if we contact you to clarify a design or order detail.
• Where design approval is requested, production may be delayed until the required approval is received.
• Estimated delivery dates may change if customisation details or approvals are delayed.

4. Shipping Charges

Shipping charges, if applicable, will be shown at checkout or communicated to you before the order is finalised. Charges may depend on the delivery destination, package dimensions, weight, product type and delivery method.

If a special delivery arrangement or additional charge is required after an order is placed, we will contact you for confirmation before proceeding with that arrangement.

5. Estimated Delivery Times

Delivery timelines are estimates and may vary according to the destination, courier operations, production time, weather, public holidays, transport disruptions and other circumstances outside our reasonable control.

The applicable estimated delivery information will be provided on the product page, at checkout or through order-related communication where available. A dispatch estimate is not the same as a delivery estimate.

We will make reasonable efforts to fulfil orders within the communicated timeframe, but we cannot guarantee a particular arrival date unless expressly confirmed in writing.

6. Dispatch and Tracking

Once an order is dispatched, tracking information may be shared with you if tracking is available through the selected delivery service. Tracking updates are generally provided or controlled by the courier.

Tracking information may take time to become active after dispatch. Please allow reasonable time for the courier’s tracking system to update before contacting us about a missing update.

7. Address Accuracy and Delivery Attempts

Please check that your name, phone number, PIN code and full delivery address are correct before placing your order.

We may not be able to change the delivery address after an order has been dispatched. If you need to correct an address, contact us as soon as possible. Any change will depend on the order status and courier capabilities.

Failed delivery attempts may occur because the recipient is unavailable, the address is incomplete, the courier cannot access the location or the recipient does not respond to delivery communications. Additional delivery attempts, return shipping or reshipment may involve extra charges where permitted by law and communicated to you.

8. Delayed, Lost or Undelivered Shipments

If your order appears delayed or tracking has stopped updating, please contact us with your order number. We will review the available information and, where appropriate, coordinate with the delivery service.

Delivery may be affected by severe weather, transport disruptions, strikes, public holidays, operational problems, security restrictions, customs procedures or other events beyond our reasonable control.

If a shipment is confirmed as lost or undeliverable, we will assess the circumstances and work with you towards an appropriate resolution, subject to applicable law and the relevant order terms.

9. Damaged Packages or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, appears to have been damaged during transit, or is materially different from what you ordered, contact us as soon as reasonably possible.

Include your order number, a description of the issue and clear photographs of the product and packaging where available. This information helps us assess the matter and determine an appropriate solution under our applicable Returns and Refunds Policy and consumer protection obligations.

10. Delivery Confirmation

Courier tracking records, delivery confirmation and other delivery records may be used to help investigate delivery-related questions. If tracking indicates delivery but you have not received your parcel, please contact us promptly so that we can review the available details.

11. Customs, Duties and Restricted Items

For international orders, the recipient may be responsible for import duties, customs charges, local taxes or clearance requirements unless we expressly state otherwise before purchase.

Customs inspections or destination-country requirements may delay delivery. Customers are responsible for checking whether an item can lawfully be imported into their destination.

12. Order Cancellation and Changes

If you need to cancel or change an order, contact us as soon as possible. We will try to assist where the order’s production and dispatch status allows.

Orders that are already in production, personalised, completed or dispatched may not be eligible for changes or cancellation under the applicable order terms. Your statutory rights under applicable law remain unaffected.

13. Relationship with Returns and Refunds

This Shipping Policy explains delivery-related matters. Eligibility for returns, replacements and refunds is governed by our applicable Returns and Refunds Policy and by applicable law.

Nothing in this policy is intended to exclude or limit any consumer right that cannot lawfully be excluded or limited.

Please review this policy against your actual shipping methods, checkout settings, courier arrangements and order-processing practices before publishing. Product-page and checkout commitments should remain consistent with this policy and applicable consumer law.