Wish Factoree · Your Privacy Matters

Privacy Policy

This Privacy Policy explains how Wish Factoree collects, uses, stores and protects personal information when you visit our website, place an order, request a personalised product, or contact us.

Last updated: 15 October 2026

Website: wishfactoree.store

Brand: Wish Factoree

Legal operator: Taskora Creations Private Limited

Address: 6/572, Vikas Nagar, Lucknow, Uttar Pradesh 226022, India

Privacy contact: hello@wishfactoree.store

1. Scope of This Policy

This Policy applies to information collected through our website and through communications relating to our products and services. It covers personal information associated with browsing, purchases, customer enquiries, customisation requests and business enquiries.

2. Information We May Collect

Depending on how you use our website, we may collect the following information:

Contact information: name, email address, telephone number and other contact details you provide.
Order information: products purchased, order number, billing and delivery addresses, order status and related correspondence.
Customisation information: names, text, photographs, artwork, reference images, design instructions and files you submit for a personalised product or custom project.
Enquiry information: details you submit through contact, business enquiry or Make a Wish forms, where available.
Technical information: information that may be collected by the website or hosting infrastructure, such as IP address, browser type, device information, access logs and pages visited.
Communication records: messages and information you provide when contacting customer support or responding to our communications.

We aim to collect only information that is reasonably relevant to the purpose for which it is provided.

3. How We Use Your Information

We may use personal information to:

Process, confirm, fulfil and deliver orders.
Produce, personalise, test or arrange the manufacture of requested products.
Respond to customer questions, quotations, complaints and business enquiries.
Communicate about payments, delivery, order changes, returns or support.
Maintain website operations, security and records.
Detect, investigate and prevent fraud, misuse or unauthorised activity.
Meet applicable legal, tax, accounting and regulatory obligations.
Improve our products, services and website experience where permitted by law.
Send promotional messages where permitted and, where required, with your consent.

4. Custom Product Files and Intellectual Property

If you submit photographs, artwork, logos, CAD files, 3D models or other materials for a custom product, we use those materials to assess, design, manufacture or fulfil your request and to communicate with you about the project.

You should submit only materials you are authorised to share. You remain responsible for ensuring that your submission does not unlawfully infringe another person’s rights.

We do not intend to publish your private photographs, personal designs or submitted files in our marketing materials without an appropriate legal basis or permission where required.

5. Payments and Order Processing

Payments may be processed by third-party payment providers, depending on the payment methods enabled at checkout. Payment providers may collect and process information under their own privacy policies and terms.

We do not intend to collect or store full payment card details on our website where those details are handled directly by a payment provider. The actual handling of payment information depends on the payment configuration in use.

6. Cookies and Similar Technologies

Our website or its underlying services may use cookies or similar technologies to support essential website functionality, shopping-cart sessions, checkout, security and user preferences.

If analytics, advertising or other optional tracking tools are enabled, they may use additional technologies subject to applicable law and any consent requirements. You can manage cookies through your browser settings and, where available, our website’s cookie controls. Disabling essential cookies may affect website functionality.

7. When We Share Information

We do not sell personal information as a standalone business activity. We may share information where reasonably necessary with:

Service providers: website hosting, technical support, website maintenance and other providers needed to operate the website.
Payment providers: to process transactions and prevent payment fraud.
Delivery partners: to deliver orders and manage shipment-related issues.
Manufacturing or project partners: where necessary to fulfil a custom order or service, and subject to appropriate safeguards.
Professional advisers: such as accountants, auditors or legal advisers where reasonably necessary.
Authorities or other parties: where required by law, legal process or to protect rights, safety and security.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

8. Data Retention

We retain information for as long as reasonably necessary to fulfil the purposes described in this Policy, including completing orders, providing support, maintaining business and accounting records, resolving disputes and meeting legal obligations.

Custom design files and enquiry details may be retained for as long as needed to complete the requested work, handle follow-up requests or maintain appropriate records. Retention periods may vary depending on the type of information and applicable requirements. Where information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to lawful retention needs.

9. Information Security

We take reasonable technical and organisational measures intended to protect personal information from unauthorised access, disclosure, alteration, loss or misuse. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Please avoid sending payment credentials or other highly sensitive information through general enquiry forms or ordinary email.

10. Your Choices and Rights

Subject to applicable law, you may be able to request access to, correction of or deletion of personal information we hold about you, withdraw consent where processing is based on consent, or object to certain uses of your information.

You may also opt out of promotional communications by following the unsubscribe instructions provided or contacting us. We may still send essential transactional messages relating to orders or services.

To make a privacy request, email hello@wishfactoree.store. We may need to verify your identity before acting on a request. Some information may need to be retained where the law permits or requires it.

11. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly seek to collect children’s personal information without appropriate authorisation where required by law. If you believe a child has provided personal information improperly, please contact us so that we can assess the request and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those third parties operate under their own privacy practices, which may differ from ours. We encourage you to review their privacy policies before providing information to them.

13. International Processing

Some service providers may process or store information outside your state or country, depending on the services used to operate the website and fulfil orders. Where applicable, we will take steps required by relevant data protection laws in connection with such processing or transfers.

14. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, website functionality, services or legal requirements. The revised version will be published on this page with an updated “Last updated” date. Please review this page periodically.

15. Applicable Law

This Policy is intended to be read alongside applicable Indian laws and regulations concerning privacy and data protection, consumer transactions and electronic records, as applicable. The handling of personal information will be subject to applicable legal requirements, including relevant provisions of India’s digital personal data protection framework as and when applicable.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Wish Factoree
Operated by Taskora Creations Private Limited

6/572, Vikas Nagar,
Lucknow, Uttar Pradesh 226022, India

Email: hello@wishfactoree.store

Website: https://wishfactoree.store/

This policy is a general website privacy notice and is not a substitute for legal advice. Before publishing, verify that it accurately reflects the data collected by your live WordPress and WooCommerce setup and the services actually enabled on your website.